Situation In the event your regular eMail service is interrupted, you still want to access to email services, such as sending and replying to messages.
Solution

This guide contains information on :

  1. How your Emergency Inbox works and what it does
  2. How to access your Emergency Inbox


 

The Emergency Inbox service is for mail continuity. Users accessing this feature are able to use a webmail based mail feature while their regular eMail service is down.

What it does

Count on SecureMail to continue to service traffic to/from your regular eMail service, as per the standard set-up. 

Interruptions to your regular eMail service require, by RFC, to reply to inbound traffic with deferral notices. Until service is restored SecureMail will continue to reply per RFC on your behalf, with deferral messages for some time (30 days) ultimately bouncing eMail back to senders.

In the interim, you have your Emergency Inbox. More specifically, your Emergency Inbox spools incoming messages in the cloud for your further processing. Visit your Emergency Inbox send new messages and reply to received messages. eMails sent from your Emergency Inbox are treated like any outbound message. eMail messages will also appear in your colleague's Emergency Inboxes. Messages successfully delivered prior to eMail service interruptions will not appear in your Emergency Inbox.

How To Access your Emergency Inbox

With your email address and common password, log In to SecureMail (http://securemail.bizcare.com)


Under Account Setup, click Emergency Inbox